SportsBiz
The new Arsenal Chatbot
gives fans a personalised and unique access to the club available on Facebook
Messenger, Slack, Skype and Telegram.
The bot is delivered through
its personality – Robot Pires and will deliver the latest news, fixtures,
results, videos, player stats or ticket information to fans.
Casual supporters can stay
informed with match updates and trending news deliveries, while superfans can
dig deeper with play-by-play match commentary, reports and analysis, all
messaged directly to you in real-time.
Arsenal has been working
with AI (artificial intelligence) chat application platform GameOn to bring the
Arsenal bot to life, so it responds to fans’ natural language requests for
news, scores, stats, videos and more.
Tom Hines, senior content
manager for Arsenal, said: “We’re constantly looking at ways to bring fans
content that makes their match day experience even more entertaining.
“Working with GameOn to
craft the bot is the next step in us developing a hub for fans that houses the
answers to all of their questions – that feels intuitively part of the Arsenal
voice and experience. Fans feel a personal connection to Arsenal, and AI is
more important than ever for us to give fans a personalised experience.”
Credit: fcbusiness.co.uk
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