Hospitality
Sometimes when you fly, situations may
arise where an airline owes you something. It may be because of a delay, lost
baggage, cancellation or rescheduled flight. To appease or compensate you, the
airline is likely to offer you a voucher (s). Although the airline is handing
out the voucher as compensation, there are terms and conditions for using them.
So, before you accept any airline voucher, you need to ask these questions
highlighted by Jumia Travel, the leading online travel agency.
How long are the vouchers valid?
Unless you are a frequent flyer, a
voucher may be useless if it is expiring in two or three months. You may
probably want to demand another form of compensation.
Can someone else use it?
Is the voucher limited to you, or can
someone else use it? Many airline vouchers may be used only by the person who
initially received it for his or her own travel. So, do not hesitate to make
this clarification.
Worth of the voucher?
The worth of a voucher is generally
determined by the circumstances that prompted the issuance of vouchers. For
example, the worth of a voucher for flight cancellation may be more than the
one for the loss of luggage. Also, ensure that the voucher worth covers the
loss you incurred before accepting it.
How many times can you use it?
Some vouchers are valid for only one
transaction, even when the transaction is less than the face value of the
voucher. For example, if you use a N10,000 airline voucher to buy a N5,000
ticket, you might not be able to use the remaining N5,000 to purchase a second
ticket. Instead, you lose that value.
Can you get cash instead?
This question is important if you do
not want vouchers. If the response is negative, it is advisable you accept the
voucher. This will prevent you from losing on both sides.
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