Article
Haters of technology will
unashamedly testify to the impact technology has had in the banking sector over
the decades. In Nigeria, the discrepancies between the so-called old generation
and new generation banks are no longer there. Thanks to technology. This is
because many banks have invest millions to accommodate technology. Interestingly,
if they don’t do this they will become irrelevant. But, at the end, they will
still navigate towards tech. So, how has technology influenced banking? Here
are 5 great ways.
Better
customer service
Customer service in banks
has improved. And with the CBN monitoring the activities of these 20 banks
closely, they have to choice than to offer services that will make their
customers happy. Many banks have embraced social media to interact with
customers and help solve complaints.
Less
queues
In the past, you will be
told to arm yourself with a mat when going to a Nigerian bank because of the
long queues. Not that these queues have completely disappeared, they have
significantly reduced to the barest minimum. Now, you can perform banking transactions
on the internet or on mobile.
Withdraw
and send money anytime
With Automated Teller
Machine all over, you can withdraw and send money at any time of the day. This
also comes handy when you are stranded or have an emergency.
Cybersecurity
and data protection
With banks recognizing the
importance of technology to their services, they invested heavily on enforcing
and reinforcing their cyber security and data protection. Jumia travel observed
that the rate of cyber theft and data leaks have dropped in Nigerian banks. So,
customers can perform online transactions without worries.
More
competition and bigger challenges
Technology has no doubt
opened up the banking sector to competition which is one of the biggest
changes. Almost all the banks in Nigeria have codes for mobile banking. In
addition to this, offer incentives for you to bank with them. In fact, some of
them call you if your account is dormant. This had never happen in the past.
Leave your comment.
No comments:
Post a Comment